Privacy Policy

Who we are

We are Paul and Amanda Carroll, the husband-and-wife owners of Temple Croft Bed and Breakfast, Alston, Cumbria. Our website address is https://www.temple-croft.co.uk

We are committed to safeguarding and preserving the privacy of our visitors. This Privacy Policy explains what happens to any personal data you provide to us or we collect from you while you visit our site. Please read this Privacy Policy in conjunction with our Terms and Conditions.

What personal data we collect and why we collect it

Booking information

When you make a booking with us, we collect the name, the home address, email address and telephone number of the guest making the booking. We also collect a debit or credit card number to take a 30 per cent deposit payment to secure the booking.

We use your home address as part of the card payment processing to validate the card. We will use your email address to send you booking confirmation and other information, such as more details on how to find us, things you might find useful for your stay, etc.

We will not use your telephone number, unless in an emergency and/or we have been unable to contact you via email.

Our email distribution list is managed by a secure third party, Mailchimp. If you choose to subscribe, you may change your preferences or unsubscribe via Mailchimp at any time.

We are required by law to collect the following information on all our guests. We do this by asking you to complete a registration form on arrival. 

For Commonwealth guests:

• Name and nationality

For non-Commonwealth guests:

• Name, nationality, passport number, address of next destination

Online payments

Any card payments made online to Temple Croft B&B are processed by the Stripe payment processor. Stripe has reached level one PCI compliance, which is the most stringent level of security, ensuring that any payments made will be subject to the highest level of security. 

Stripe encrypts any sensitive information to ensure that no party will be able to view any of your private information. Any information you use to make a payment will be used strictly for that payment alone, and no information will be saved unless this has been explicitly agreed beforehand.

Cookies

Along with most websites, this website uses cookies. Cookies are text files placed on your computer which help to enhance user experience. They also serve to collect standard internet log information and visitor behaviour information.

You can adjust the settings on your computer to decline any cookies if you wish. This can easily be done by activating the reject cookies setting on your computer.

Any advertisers on the site may also use cookies over which we have no control. Such cookies, if used, would be downloaded once an advert on our site is clicked.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Where we provide a link to a third party site, it does not mean that we endorse or approve that site’s policy towards visitor privacy. You should review their Privacy Policy before sending them any personal data.

Use of data and analytics

In running and maintaining our website we may collect and process the following data about you:

• Information about your use of our site, including details of your visits (such as pages viewed and the resources that you access). Such information includes traffic data, location data and other communication data.
• Information provided by you, for example when you register for information, make a booking, or communicate with us by email, comment or contact form, etc.

What rights you have over your data

If you have used the booking engine, signed up to the mailing list or left comments, you can request to receive a copy of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

We will never share your personal data with any third party unless there is a legal reason for doing so.